Secure Worldwide Shipping From Processing to Delivery

At Zerexion, every order is handled with care, prepared efficiently, and shipped through trusted delivery partners. We focus on safe packaging, clear tracking, and dependable delivery support so your shopping experience remains smooth from checkout to arrival. This Shipping Policy explains order processing, delivery estimates, shipping fees, tracking updates, customs responsibilities, address accuracy, and delivery support.

1. Order Processing Time

After successful payment, orders are reviewed, prepared, and dispatched within 3–5 business days.
This period includes order confirmation, quality checks, packaging, and handover preparation.
Once your package is shipped, you will receive a notification with available tracking details.

• Orders are processed Monday through Friday, excluding public holidays.
• High-demand periods may cause slight delays, and updates may be shared by email when needed.
• Orders placed outside normal business hours begin processing on the next business day.

2. Estimated Delivery Window

Delivery time may vary based on destination, courier availability, customs procedures, and local delivery conditions.
The estimated timeframes below are provided as general guidance.

• Domestic delivery where available: Usually 5–7 business days after dispatch.
• International delivery: Usually 14–21 business days depending on the destination country and carrier route.

Unexpected delays may occur due to customs inspections, weather issues, transport disruptions, or courier operations.
Tracking information provides the most current status for your shipment.

3. Shipping Fees

Shipping costs are calculated at checkout based on delivery location, package weight, order size, and selected shipping method.
All available charges are shown before you complete your purchase.

• Free shipping may be available during selected offers or promotional periods.
• Priority or express shipping options may be offered for an additional fee when available.
• Shipping charges are non-refundable after the order has been dispatched.

4. Tracking Your Order

Once your order leaves our facility, tracking details will be sent to your email so you can follow your package progress. You may also check shipment updates through our Track Your Order page.

5. Customs, Duties & Import Fees

International orders may be subject to customs duties, import taxes, handling fees, or other charges required by local authorities.
These costs are not included in the product price or shipping fee shown at checkout.

• Customers are responsible for any applicable customs, duties, taxes, or local import charges.
• Packages refused due to unpaid import fees may be returned and refunded after deducting shipping costs.
• Customs processing times are controlled by local authorities and may affect delivery speed.

6. Lost, Delayed, or Damaged Packages

After dispatch, delivery is managed by the selected carrier. Although courier handling is outside our direct control, Zerexion will assist customers with shipping-related concerns whenever possible.

• If tracking shows delivered but the package is missing, please check nearby areas and contact the carrier first.
• Missing or delayed shipments may require an investigation by the delivery company.
• If your package arrives damaged, keep all packaging and contact us with clear photos as soon as possible.

7. Shipping Address Accuracy

Please review your shipping address carefully before placing an order.
Zerexion is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information.

• Contact us as soon as possible if you need to request an address update before dispatch.
• Address changes cannot be guaranteed once an order has entered processing.
• Address changes are not possible after the order has been shipped.

8. Returned or Undeliverable Orders

Packages returned due to refusal, failed delivery attempts, unpaid customs fees, or incorrect address details will be reviewed according to the conditions below.

• Reshipping: May be available after additional shipping charges are paid.
• Refunds: May be issued after deducting original shipping fees and any applicable return costs.

9. Shipping Support

For questions about shipping, tracking, delivery delays, address changes, or carrier issues, please contact our customer support team through our Contact Us page.